Santayana.com currently ships to addresses within the United States and Canada including Hawaii, Alaska, Puerto Rico.

YES! We are happy to TRY to accommodate rush orders. Email Elena Santayana at santayanapower@gmail.com to make arrangements for rush orders. OR leave a comment on the “NOTES” section at the checkout.

We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 10, Firefox 50, Internet Explorer 11, Chrome 54). If you continue to have probelms, email Elena Santayana at santayanapower@gmail.com

To change details on your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.

The product photography displayed on our website matches the product as closely as possible. All of our jewelry is hand-finished with genuine gemstones; therefore, details such as the exact shade of color of the stone can vary slightly.

During extremely busy periods it is possible to place an order for a product which may have gone out of stock. In this case, we reserve the right to cancel your order or send a partial order. If you paid via credit/debit card your card will not have been charged or will be credited the difference when applicable. We apologize for any inconvenience.

We currently supports the following payment methods:

- Apple Pay

-Google Pay

- Master Card

- Visa

- American Express

- Discover

- Gift Card

When you place an order you will receive an order confirmation email. After the order is shipped, you will receive another email with a shipping confirmation and the tracking number. Use the tracking number to locate your package. Please note that you will not be able to track your order until the day after you receive your tracking information.

Once you have received your confirmation email, respond to that email and we will try to accommodate your request. You can also email Elena Santayana at santayanapower@gmail.com

Once you have received your confirmation email, respond to that email and we will try to accommodate your request. You can also email Elena Santayana at santayanapower@gmail.com. However, once orders are mailed they are no longer eligible for cancelation.

It is not possible to change your billing address once an order has been placed and you have received the order confirmation email.

Once you have received your confirmation email, respond to that email and we will try to accommodate your request. You can also email Elena Santayana at santayanapower@gmail.com

Registered customers, please click SIGN IN to access web order status and history. Non-registered customers do not have online access to order status and history. You may request information via EMAIL to Elena Santayana at santayanapower@gmail.com. Please provide the order confirmation number so we can respond more quickly and accurately. Order updates regarding status of your order, including when your item(s) ship,  are sent to the email address provided when ordering.

Our website offers a selected assortment of our newest and most popular styles. If our website does not currently have the item or size you are searching for, we may have it available at a Santayana Jewelers store location. To find out about additional products, styles, or sizes, please EMAIL US.

For online returns or exchanges, please email Elena Santayana at santayanapower@gmail.com to obtain a complimentary return label for your online purchase. Or, you may ship it to Elena Santayana 917 SW 122 Ave. Miami, FL 33184. Alternatively, you may bring the item(s) back to a Santayana Jewelers location for return or exchange. All refunds will be issued to the original form of payment. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply. For products purchased through one of our stores, please contact the store directly. Please allow 2-3 weeks for the processing of your return.