*Order Processing TimeOrders are usually processed within 2 to 3 business days depending on the below deadlines:‐ Standard orders must be placed by 11:59 PM EST to start processing on next day.‐ Next Day orders must be placed by 1PM EST to start processing the same day. Orders received after 1PM EST or on Saturday and Sunday are processed the next business day. ‐ During peak holiday and promotional periods order processing times may be longer. ‐ The item ordered is on backorder and being produced.
Where do you deliver to?
Shop.Santayana.com currently ships to addresses within the United States and Canada including Hawaii, Alaska, Puerto Rico.
Can I have my order for a specific date?
YES! We are happy to TRY to accommodate rush orders. Email Elena Santayana at santayanapower@gmail.com to make arrangements for rush orders. OR leave a comment on the “NOTES” section at the checkout.
I’m having technical issues, what do I do?
We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 10, Firefox 50, Internet Explorer 11, Chrome 54). If you continue to have probelms, email Elena Santayana at santayanapower@gmail.com
How do I change details in my account?
To change details on your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.
Why does my product or gemstone look different to the image pictured on the website?
The product photography displayed on our website matches the product as closely as possible. All of our jewelry is hand-finished with genuine gemstones; therefore, details such as the exact shade of color of the stone can vary slightly.
If I order something that is no longer in stock what will happen to my order?
During extremely busy periods it is possible to place an order for a product which may have gone out of stock. In this case, we reserve the right to cancel your order or send a partial order. If you paid via credit/debit card your card will not have been charged or will be credited the difference when applicable. We apologize for any inconvenience.
What are the supported payment methods?
We currently supports the following payment methods: - Apple Pay-Google Pay- Master Card- Visa- American Express- Discover- shop.santayana Gift Card
How do I track my order?
When you place an order you will receive an order confirmation email. After the order is shipped, you will receive another email with a shipping confirmation and the tracking number. Use the tracking number to locate your package. Please note that you will not be able to track your order until the day after you receive your tracking information.
How can I amend my order?
Once you have received your confirmation email, respond to that email and we will try to accommodate your request. You can also email Elena Santayana at santayanapower@gmail.com
Can I cancel my order?
Once you have received your confirmation email, respond to that email and we will try to accommodate your request. You can also email Elena Santayana at santayanapower@gmail.com. However, once orders are mailed they are no longer eligible for cancelation.
Can I change my billing address after I have placed an order?
It is not possible to change your billing address once an order has been placed and you have received the order confirmation email.
Can I change my shipping/delivery address after I have placed an order?
Once you have received your confirmation email, respond to that email and we will try to accommodate your request. You can also email Elena Santayana at santayanapower@gmail.com
Tracking Your Order
Registered customers, please click SIGN IN to access web order status and history. Non-registered customers do not have online access to order status and history. You may request information via EMAIL to Elena Santayana at santayanapower@gmail.com. Please provide the order confirmation number so we can respond more quickly and accurately. Order updates regarding status of your order, including when your item(s) ship, are sent to the email address provided when ordering.
Are all Santayana designs available for purchase online?
Our website offers a selected assortment of our newest and most popular styles. If our website does not currently have the item or size you are searching for, we may have it available at a Santayana Jewelers store location. To find out about additional products, styles, or sizes, please EMAIL US.
How can I make returns or exchanges?
For online returns or exchanges, please email Elena Santayana at santayanapower@gmail.com to obtain a complimentary return label for your online purchase. Or, you may ship it to Elena Santayana 917 SW 122 Ave. Miami, FL 33184Alternatively, you may bring the item(s) back to a Santayana Jewelers location for return or exchange. All refunds will be issued to the original form of payment. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.For products purchased through one of our stores, please contact the store directly.Please allow 2-3 weeks for the processing of your return.
